2019 Honda Pilot
Mileage
53,581
Service Date
10/7/2024
Services Performed
- SHOP SUPPLIES & PROCESSING
- CUSTOMER STATES THAT THE BRAKE CONTROLLER DISPLAYS "TRAILER NOT CONNECTED". CONSULTED THE CUSTOMER'S SERVICE HISTORY AND OBSERVED THAT THE BRAKE CONTROLLER AND RELATED COMPONENTS WERE NOT INSTALLED AT THIS LOCATION. OBSERVED THE 7-WAY SOCKET AT THE REAR OF THE VEHICLE IS MOUNTED USING CABLE TIES AND NOT SECURED WITH FASTENERS. USED A TRAILER SIMULATOR TO TEST THE 7-WAY SOCKET AT THE REAR OF THE VEHICLE. ALL CIRCUITS FUNCTION PROPERLY. CONNECTED THE CUSTOMER'S CAMPER TO THE VEHICLE'S 7-WAY SOCKET AT THE REAR OF THE VEHICLE AND OBSERVED "NO TRAILER CONNECTED" DISPLAYED ON THE BRAKE CONTROLLER. OBSERVED A LENGTH OF HARNESS THAT IS ROUTED TO A TRAILER TONGUE MOUNTED WIRELESS STYLE BRAKE CONTROLLER. REMOVED ALL HARNESS COVERINGS. DISCONNECTED THE CAMPER MAIN HARNESS FROM THE TRAILER MOUNTED BRAKE CONTROLLER AND CONNECTED IT TO THE VEHICLE'S 7-WAY SOCKET. THE WARNING MESSAGE IS NO LONGER DISPLAYED. ACCOMPANIED THE CUSTOMER ON A TEST DRIVE OF THE VEHICLE TO MONITOR THE PERFORMANCE OF THE BRAKE CONTROLLER. THE BRAKE CONTROLLER FUNCTIONS AS INTENDED BY THE MANUFACTURER. VISUALLY INSPECTED THE LIGHTS ON THE CAMPER AND ALL SIGNALS AND LIGHTING FUNCTIONS PROPERLY.
NORMAN F. gave our service a 5 star review on 10/9/2024
